August 25, 2023

Unveiling 2023 Release Wave 2: Insights on Microsoft Dynamics 365 and Power Platform

The digital world moves at a dizzying pace. With advancements emerging daily, it’s crucial for companies to stay ahead of the curve. That’s precisely why the much-anticipated 2023 Release Wave 2 plans for Microsoft Dynamics 365 and Power Platform are creating such a buzz.


Why the 2023 Release Wave 2 is the Talk of the Town

Microsoft’s dedication to innovation is well known, and their Dynamics 365 and Power Platform have become pillars of their enterprise offering. With the announcement of the 2023 Release Wave 2, anticipation is building for what’s next. The question many are asking: What’s in store for the next wave?


Diving Deeper: The Core Components of the Release

  1. Comprehensive Insights and Overviews

Access to the release plans offers a detailed roadmap, allowing businesses to understand, anticipate, and align their strategies. It doesn’t merely outline the features; it provides an in-depth understanding of how businesses can adapt and thrive using these updates.


  1. Dynamics 365: The Features to Watch

Dynamics 365’s commitment to driving businesses forward is evident in its updates. Each enhancement and new feature signifies an opportunity for businesses to streamline operations and offer more value to their customers.

Here’s a summarised breakdown of each point:

  1. Dynamics 365 Marketing:
    • Enhancements to Copilot features for quicker experience creation.
    • Unprecedented personalisation of email content, images, and layouts.
    • B2B dashboards and direct lead assignment to align marketers and sellers.
  2. Dynamics 365 Sales:
    • Focus on prioritising and managing digital sales processes.
    • Enhanced sequence capabilities for lead assignment.
    • Recommendations, data summarisation, and contextual actions.
  3. Viva Sales:
    • Advanced AI capabilities for sellers, including email summarisation and sales tips.
    • Collaboration space improvements in Microsoft Teams.
    • New Copilot experiences for faster deal progression.
  4. Dynamics 365 Customer Service:
    • Efficiency enhancements for agents through Copilot capabilities.
    • “Join me On Teams” feature.
    • Visual improvements to agent workspace and chat management.
  5. Dynamics 365 Field Service:
    • New capabilities for frontline workers, service managers, and dispatchers.
    • Top requests addressed, including quote-to-work order conversion and improved inspections.
  6. Dynamics 365 Finance:
    • Enhanced data visibility and accounts payable automation.
    • Expanded coverage in Latin America, including complex tax scenarios.
    • Automation for new countries and improved business model agility.
  7. Dynamics 365 Supply Chain Management:
    • Optimisation of sales, procurement, manufacturing, and warehouse processes.
    • Greater flexibility for manufacturers and improvements in warehouse operations.
  8. Dynamics 365 Project Operations:
    • Enhancements in services procurement and project contracting.
    • Improved resource recommendations based on experience and cost.
  9. Dynamics 365 Human Resources:
    • Improved recruiting experiences and intuitive functionalities.
    • Integration with learning management systems and expanded payroll partner network.
  10. Dynamics 365 Guides:
    • New capabilities like Object Anchors and Azure Remote Rendering.
    • Integration with business systems for mixed reality workflows.
  11. Dynamics 365 Commerce:
    • AI-powered creation of engaging product content for digital commerce.
    • B2B investments enabling centralised dashboard for orders.
  12. Dynamics 365 Business Central:
    • Focus on intercompany management and consolidation.
    • Enhancements to Copilot, warehouse capabilities, and automation templates.
  13. Dynamics 365 Customer Insights:
    • Copilot features for easy insights and actions.
    • Real-time data management and seamless access to insights.
  14. Microsoft Supply Chain Center:
    • Enhancements in Intelligent Order Management and Supplier portal.
    • Advanced Data Analytics and Network Inventory Optimisation.


  1. Power Platform’s Transformational Power

The Power Platform is not to be overlooked. With its ever-evolving capabilities, businesses can expect more robust functionalities, ensuring they remain agile and responsive in a rapidly shifting digital landscape.

Here’s a concise summary of each point:

  1. Power BI:
    • Improving individual creation experience, aligning with Microsoft 365.
    • Enhancing web experiences and incorporating Power Query diagram view.
    • Teams benefit from meeting and multitasking improvements.
    • Organisations get Git and source control integration for BI solutions.
  2. Power Apps:
    • Expanding AI-assisted Copilot experiences for developers and users.
    • Introducing modern controls, collaborative features, and deployment enhancements.
    • Enabling low-code adoption across the organisation.
  3. Power Pages:
    • Enhancing Copilot for site building experiences.
    • Power Pages in managed environments for makers.
    • Easy data connections and collaboration for low-code makers.
  4. Power Automate:
    • Simplifying flow creation with natural language and process mining.
    • Unified activity view and improved notifications for scalable work management.
  5. Power Virtual Agents:
    • General availability of features like Multi-Lingual bot support and Generative Answers.
    • Standalone IVR and IVR integration with Dynamics 365 Customer Service.
    • Continued enhancements and new Enterprise Trust capabilities.
  6. AI Builder:
    • Processing structured and unstructured documents.
    • GPT-powered responses for customer requests, with human validation.
    • Auto-generated content review and enhancement.

An Eye on Accessibility: Public Preview of Features

Microsoft has always championed accessibility, and the 2023 Release Wave 2 is no exception. By offering a public preview, businesses can get a firsthand look at these innovations, allowing them to strategise and optimise well before the full rollout. It’s an invaluable advantage for companies eager to leverage the latest in digital advancements.

From Anticipation to Execution: Key Release Dates

Marking calendars is a must. With several phases planned for the rollout, businesses should be aware of key dates to ensure they’re prepared to harness the full power of these updates.


In Conclusion: Preparing for the Future

Staying relevant in the digital age is no easy feat. It demands an ever-evolving strategy, a commitment to innovation, and tools that empower businesses to adapt. With the 2023 Release Wave 2 plans for Microsoft Dynamics 365 and Power Platform, the future looks promising. Organisations ready to embrace these updates will undoubtedly find themselves at the forefront of their industries.

By immersing in the features, understanding their potential, and aligning business strategies with these technological advancements, companies can position themselves for unparalleled growth. After all, in today’s fast-paced digital world, staying ahead is not just about survival; it’s about thriving. 

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