Streamline your Retail Operations with Microsoft Dynamics 365 and LS Retail

Microsoft Dynamics 365, when integrated with LS Retail, can help address various challenges in the retail industry by providing a comprehensive solution that covers a wide range of business operations.

Our Focus

The crux of retail’s complexity lies in selecting appropriate technology congruent with your business’s growth trajectory. The focal point is on choosing a solution that seamlessly expands in parallel with your business while providing the necessary adaptability for an omni-channel retail strategy. This strategy seamlessly blends in-store and eCommerce shopping experiences, thus augmenting customer retention, heightening engagement metrics, drawing fresh customer bases, and acquiring vital insights from novel data streams. 

Unified Commerce Platform

LS Retail provides a unified platform that integrates various aspects of retail operations, including checkout system, inventory management, customer engagement, loyalty programs, and more. This integration ensures consistent and seamless experiences across multiple channels, enhancing customer satisfaction.

Checkout System

The checkout system offered by LS Retail streamlines the checkout process, enabling quick and accurate transactions. It supports various payment methods and provides real-time inventory updates at the point of sale, ensuring customers receive accurate information about product availability.

Inventory Management

LS Retail's inventory management feature covers the entire supply chain, from procurement to stock levels in individual stores. It supports multiple stock locations, assists in demand forecasting, automates replenishment processes, and helps optimise inventory turnover.

Omni-channel Capabilities

LS Retail facilitates a true omni-channel experience by allowing retailers to manage their operations across different channels, including brick-and-mortar stores, online shops, and mobile platforms. This feature ensures consistent pricing, promotions, and customer experiences throughout all touchpoints.

Customer Engagement and Loyalty

This feature enables retailers to build strong customer relationships through personalised marketing campaigns and loyalty programs. LS Retail's customer engagement tools help retailers better understand their customers' preferences, allowing for tailored experiences and targeted promotions.

Advanced Analytics and Reporting

LS Retail's analytics and reporting tools offer insights into sales trends, customer behaviour, and inventory performance. Retailers can make data-driven decisions, optimise their strategies, and adjust their operations based on real-time information.

Mobile Commerce

LS Retail supports mobile commerce by providing retailers with the ability to extend their reach to customers' mobile devices. This feature enables customers to shop on-the-go through mobile apps or responsive websites, enhancing convenience and accessibility while maintaining a consistent shopping experience.

Promotions and Pricing Management

LS Retail's promotions and pricing management feature allows retailers to create and manage a variety of promotions, discounts, and pricing strategies. Whether it's percentage discounts, buy-one-get-one offers, or special pricing for loyalty members, this feature enables retailers to drive sales and attract customers with tailored incentives.

Back-Office Functionality

LS Retail offers comprehensive back-office functionality that supports essential retail operations behind the scenes. This includes features like vendor management, purchase order processing, financial management, and reporting. Retailers can efficiently manage their entire business operations from a single integrated platform.

Capabilities and Benefits 

Inventory Optimisation

Real-time tracking and management of inventory levels across multiple locations and channels. It minimises stockouts, reduces overstocking, and improves inventory turnover, leading to better profitability and customer satisfaction.

Omni-channel Experience

With seamless integration of online, in-store, and mobile shopping experiences the solution provides customers with consistent interactions and access to products, enhancing brand loyalty and driving sales.

Customer Insights and Personalisation

Centralised customer data and analytics for personalised marketing and targeted promotions improves customer retention, increases average order value, and enhances overall customer satisfaction.

Checkout Efficiency

An integrated checkout system for fast and accurate transactions, real-time inventory updates, and payment processing reduces checkout times, minimises errors, and improves staff productivity, leading to enhanced customer experiences.

Data Analytics and Reporting

Advanced reporting tools for data-driven decision-making, trend identification, and demand forecasting enables retailers to make informed decisions, optimise pricing strategies, and adapt to market trends more effectively.

Scalability and Adaptability

The flexible and scalable platform is suitable for retailers of all sizes and types and supports business growth and agility, allowing retailers to expand their operations without changing their core technology.

Microsoft Dynamics 365 addresses various challenges across the retail industry

Inventory Management

Dynamics 365 with LS Retail enables real-time tracking of inventory levels, helping retailers optimise stock levels, reduce overstocking and stockouts, and improve inventory turnover. Integrated checkout systems allow for accurate tracking of sales, returns, and stock movements, leading to better inventory visibility and management.

Omni-channel Retailing

Dynamics 365 and LS Retail support seamless omni-channel experiences, enabling customers to shop online, in-store, and through mobile devices while maintaining consistent pricing, promotions, and product information. Centralised customer data allows for personalised marketing and customer service across multiple channels.

Customer Experience Enhancement

The integration provides a 360-degree view of customers, enabling personalised recommendations and targeted marketing campaigns. Loyalty programs and rewards can be managed effectively, fostering customer engagement and retention.

Data-Driven Decision Making

Dynamics 365 and LS Retail offer advanced reporting and analytics tools that help retailers gather insights from sales data, customer behaviour, and other metrics to make informed decisions. Predictive analytics can aid in demand forecasting, optimising pricing strategies, and identifying trends.

Compliance and Regulation

Retailers must adhere to various regulations, such as tax laws and data privacy requirements. Dynamics 365 and LS Retail can help streamline compliance processes through automated reporting and monitoring tools.

Supply Chain Management:

The solution helps optimise the supply chain by providing visibility into supplier relationships, order processing, and delivery tracking. Retailers can improve collaboration with suppliers, enhance inventory replenishment, and reduce lead times.

Unified Platform:

Dynamics 365 and LS Retail offer an integrated platform that consolidates various business processes, from finance and sales to inventory and customer management. This reduces data silos and enhances overall efficiency by allowing different departments to access the same up-to-date information.


The solution is designed to accommodate the needs of both small businesses and large retail chains, offering scalability as the business grows.

Adaptation to Industry Trends

Dynamics 365 and LS Retail regularly update their features to stay aligned with evolving retail trends, such as mobile commerce, AI-driven customer interactions, and digital payment options.